Refund policy

Last updated: 05/10/2026

Refunds

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thegujaratikitchen.com. Please note that returns will need to be sent to the following address: The Gujarati Kitchen, 137 Butterfield Street, Herston, Brisbane, QLD 4006, Australia.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the customer's responsibility, unless the item is faulty, damaged or incorrect.

You can always contact us for any return questions at info@thegujaratikitchen.com.

Your rights under the Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. For a major failure, you are entitled to choose a refund or replacement, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For change-of-mind returns, certain items cannot be returned, including perishable goods (such as spices, food, or cookbooks that have been opened or used), custom products (such as special orders or personalised items), and gift cards. This does not affect your rights under the Australian Consumer Law. If a perishable or food item arrives damaged, contaminated, faulty, or not as described, please contact us immediately and we will assess it for a refund, replacement, or repair as appropriate.

Digital products (ebooks)
Because ebooks are delivered instantly and can't be returned, we don't offer change-of-mind refunds on digital products, including ebook bundles. If your file won't open, is faulty, or isn't as described, contact us at info@thegujaratikitchen.com and we'll fix it, replace it or refund you. This does not affect your rights under the Australian Consumer Law. For bundles that include a hardcover, the hardcover follows our standard returns policy above.

Sale items may be returned under the same conditions as full-price items where a fault or Australian Consumer Law guarantee applies. Change-of-mind returns on sale items are assessed on a case-by-case basis, so please contact us to ask.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union and United Kingdom 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days, for any reason, and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase and pay for the cost of shipping to return your product.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

Change-of-mind returns: Approved change-of-mind returns will be refunded as a gift card for the value of the returned item(s), plus an extra $10 credit as a thank-you for shopping with us again. Original shipping costs are not included. Your gift card will be emailed to you within 10 business days of approval. You can use it on any future purchase at thegujaratikitchen.com. Gift cards have no expiry date.

Faulty, damaged or incorrect items: If your item is faulty, damaged, not as described or you received the wrong item, you can choose:

• a refund to your original payment method,
• a replacement, or
• a gift card for the full value plus an extra $10 credit.

This is in line with your rights under the Australian Consumer Law. Refunds to your original payment method will be processed within 10 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.

EU and UK customers: Returns made within the 14-day cooling-off period will be refunded to your original payment method. You may choose a gift card plus an extra $10 credit instead if you prefer.

The $10 bonus credit applies once per return, has no cash value and cannot be exchanged for cash.

If more than 15 business days have passed since we approved your return, please contact us at info@thegujaratikitchen.com.